Fitness Solutions 30 Day Money Back Guarantee on Fitness Equipment.
We at Fitness Solutions understand that buying a treadmill or elliptical can be
unnerving. To help alleviate any concern and give you 100% confidence that we
do in fact represent quality treadmills and ellipticals and we stand behind our
products, FITNESS SOLUTIONS offers an 30 day trial period on all of our
equipment. If you are not completely satisfied with your product we will refund
your purchase amount, no questions asked. All the customer is responsible to
pay is an 8% restocking fee within the 30 day trial period and have the original packing material.
* FITNESS SOLUTIONS requires that you keep the packaging to facilitate a return if
necessary. All returns will need a Return Merchandise Authorization (RMA)
number. Any returns that arrive back to FITNESS SOLUTIONS without an RMA
will be refused. All RMA numbers must be requested within the 30 day window,
from time of delivery. To obtain a Return Merchandise Authorization (RMA),
contact FITNESS SOLUTIONS at firstname.lastname@example.org. We will credit your purchase
immediately upon receipt and inspection of the product in one of our stores.
Refused shipments and products being returned without the original packaging are subject to a
15% restocking fee and freight/handling charges.
Customers will additionally be responsible for any freight damage if not properly packaged.
* FITNESS SOLUTIONS will credit back freight charges only and will not credit back fees
that were paid to deliver and/or install the treadmill or elliptical into your home or any assembly
fees that may have been paid to a third party. FITNESS SOLUTIONS is not
responsible for any disassembly or removal of the product from the home. The
customer is responsible for the repackaging of the treadmill or elliptical and
removal from the home in the original packaging. FITNESS SOLUTIONS is only
obligated to pick up products being returned from your driveway, garage,
curbside, etc. if they were delivered in that manner.
* FITNESS SOLUTIONS reserves the option to repair or replace the defective
product with a product of equal or better features and functionality. A
replacement part or product may be new or refurbished. While we try to complete
service as quickly as possible, we are not responsible for delays caused by
factors beyond our control, including but not limited to manufacturing delays,
delays caused from shipment of parts to a service facility or acts of God.
Replacements and Returns.
To process a replacement or return, please FITNESS SOLUTIONS at
Once contacted, you will receive a confirmation of your request with
instructions on how to proceed within 24-48 business hours.
If a replacement or return is needed, due to damage, defect or buyers remorse,
the machine will be picked up and delivered/removed with the same delivery
option chosen during checkout through FITNESS SOLUTIONS. You can choose to
upgrade your shipping option at the full cost listed on our shipping page.